Question 1

How does pricing work?

Accepted Answer

Every project is fixed-price, agreed before any work starts — no billable-hour surprises. You'll see a starting price for each service on our pricing page, and a full written quote covering exactly what's included before you commit to anything.

Question 2

Can I start with a project and move to a retainer later?

Accepted Answer

Yes — most clients do. A fixed-scope project (a store setup, a redesign, a speed fix) is the most common way to start. Once that's live and you need ongoing support, moving to a monthly retainer is a simple next step.

Question 3

Is there a setup fee?

Accepted Answer

No. If you start a retainer mid-month, your first invoice is simply prorated for the days remaining — there's no separate onboarding or setup charge.

Question 4

Do unused retainer hours roll over?

Accepted Answer

No — a monthly retainer secures your priority and availability for that month, whether every hour is used or not. If you're consistently running low, we'll flag it and talk through whether a bigger tier makes sense, rather than let hours quietly bank up.

Question 5

Can I change retainer tiers later?

Accepted Answer

Yes, with 30 days' notice. As your store grows, moving from Starter to Growth (or down again) is a normal conversation, not a renegotiation.

Question 6

How do I pay?

Accepted Answer

Via EFT (bank transfer) for South African clients, or Wise transfer for international clients. Every invoice includes the bank details you need. We don't currently take card payments through the site.

Question 7

How do we get started?

Accepted Answer

Book a free 30-minute discovery call. We'll look at your store or idea, talk through what's actually worth prioritizing, and follow up within 48 hours with a clear, fixed-price proposal — no pressure to accept it.

Question 8

Do you work with international (non-South African) clients?

Accepted Answer

Yes. Pricing is quoted in ZAR for South African clients and can be quoted in USD for international ones on request. Communication is async-first with time overlap where possible — most clients find the time difference a non-issue once a rhythm is set.

Question 9

Who owns the work once it's finished?

Accepted Answer

You do. Once a deliverable is paid for, the store, theme, custom code, and any other work built specifically for you belongs to you — including admin access and source files, handed over in full.

Question 10

Do you need my store password?

Accepted Answer

No — never. Collaborator access on Shopify (or a registrar/hosting login where relevant) is all we ask for. We'll always request access explicitly and explain exactly why it's needed.

Question 11

Is my business information kept confidential?

Accepted Answer

Yes. Store access, customer data, and business details stay confidential and are never shared with third parties or shown publicly — including in our own portfolio — without your permission.

Question 12

What if I need to pause or end a retainer?

Accepted Answer

Either side can end the arrangement with 30 days' written notice. There's no long-term lock-in beyond that, and any work already in progress continues under the existing terms until it's wrapped up.

Question 13

What counts as urgent, and how fast do you respond?

Accepted Answer

Anything actively costing you sales right now — checkout broken, site down, a critical bug during a live promotion — gets a same-day response. Everything else (new features, small tweaks, general improvements) follows a clear 48-hour turnaround.

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